Terms of service
General terms and conditions of sale
1. Seller identification
Carole Van Brakel, a natural person trading as K°ROL, Quai Arthur Rimbaud 12, 6000 Charleroi, Belgium. Enterprise and VAT number: BE 0639855946. Email: contact@latelierdekrol.be.
2. Scope
These terms govern every order placed in this online shop. By confirming your order, you accept them in full. They apply to consumers and business customers, subject to provisions expressly reserved for consumers.
We may amend these terms at any time. The applicable version is the one in force on the date of your order.
3. Our products
Our candles are hand-poured in small batches. The wax is a 100% plant-based blend; it is never coloured and retains its natural shade. The fragrances come from the Grasse region.
Depending on the product, the wick is cotton or wood. This information appears on each candle's product page.
Handmade production involves slight differences between pieces in colour, surface and wax appearance. These variations are not defects.
One-of-a-kind pieces made from vintage containers are produced as single items or in very small numbers. Photographs are illustrative; the delivered item may show signs of use characteristic of an antique object.
4. Prices
Prices are shown in euros, including all taxes but excluding delivery costs. Delivery costs are calculated and displayed before you confirm your order. Delivery is free on purchases of €70 or more.
We reserve the right to change our prices at any time. The applicable price is the one displayed when you place your order.
5. Orders
The sale is concluded when you confirm your order and payment is accepted. You will receive a confirmation email summarising your order.
We reserve the right to refuse or cancel an order for a legitimate reason, including an obvious pricing error, an abnormal order or a previous payment dispute. In such cases, you will receive a full refund.
6. Payment
Payment is made online when ordering, using the methods offered at checkout. Transactions are secured by our payment provider; we never have access to your full bank details.
7. Preparation and delivery
Some items are immediately available. Others are poured after your purchase: the wax then needs several hours to rest and set properly, and shortening this stage would affect the quality of the product. Preparation therefore takes up to 3 working days before dispatch and may take longer during busy periods.
We deliver to Belgium, France and the Netherlands.
Unless otherwise agreed, delivery takes place no later than 30 days after the contract is concluded. Otherwise, you may cancel the order and obtain a full refund.
The risk of loss or damage transfers when you take physical possession of the parcel.
Free collection is available from Carolo Cat, 46 rue de Marcinelle, 6000 Charleroi, Wednesday to Saturday from 11 am to 6 pm. Orders are held there for one week.
8. Right of withdrawal
If you are a consumer, you have 14 calendar days from receipt to withdraw without giving a reason or incurring a penalty. The procedure, exceptions and model form appear in our refund policy, which forms an integral part of these terms.
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, including bespoke orders for events and businesses.
9. Statutory guarantee of conformity
You benefit from the 2-year statutory guarantee of conformity under Belgian law for any defect existing at the time of delivery. This guarantee applies independently of the right of withdrawal and at no cost to you.
It does not cover normal wear and tear or damage resulting from use that does not follow the safety instructions below.
10. Safe use
A candle is an open flame. Never leave it unattended, keep it out of reach of children and animals, and place it on a stable, heat-resistant surface away from flammable materials and draughts.
Do not let it burn for more than four hours at a time. Trim the wick to approximately 5 mm before each lighting. Stop using it when approximately 1 cm of wax remains at the bottom of the container. The container becomes hot: do not move it during or immediately after use.
The full instructions appear on the product label and must be followed.
11. Liability
We cannot be held liable for damage resulting from failure to follow the safety instructions or from use contrary to the product's intended purpose.
No clause in these terms limits or excludes our liability for fraud, gross negligence, death or personal injury, or the mandatory rights granted to consumers.
12. Personal data
Data collected when you place your order is processed in accordance with our privacy policy and the GDPR. It is used to process your order and, with your consent, send you our communications.
13. Complaints and mediation
Complaints may be sent to contact@latelierdekrol.be. We undertake to reply within 24 hours.
If no agreement is reached, you may contact the Consumer Mediation Service free of charge, Boulevard du Roi Albert II 8 box 1, 1000 Brussels — mediationconsommateur.be.
14. Applicable law and jurisdiction
These terms are governed by Belgian law. Belgian courts have jurisdiction, without prejudice to the protective rules applicable to consumers residing in another European Union Member State.
15. Partial invalidity
If any clause in these terms is declared invalid or unenforceable, the other clauses will remain fully in force.